The service Phoenix provides is both thorough and personal. The team manages to achieve a perfect balance between desktop investigation and traditional investigation, working closely with clients to achieve the best outcome for them when it is needed most. All of the right questions are asked and communication is fantastic.

We have worked with Phoenix for approximately three years now. There are a number of key elements that they have got right, including speed of response, the sensible and pragmatic approach they take to claims which also recognises reputational risk to ourselves, the great personal relationships they have built with me and other key personnel, and their thoroughness and understanding in obtaining the information they need. We are almost at the stage where staying with our insurer is worthwhile just so we can continue to use Phoenix (although so far the insurer has been very good too!)

I have had the pleasure of working with the Phoenix team from start up to present day.  I have found them to be market leaders in consistency and quality of liability investigation and claims handling.  Their standards are consistently high and the track record on outcomes under delegated authority claims handling second to none.  Policyholders have consistently fed back that their highly professional involvement in claims handling has been a major factor in back-to-back renewals over many years.

For two decades our partnership with Phoenix Liability Services has been invaluable. Their unwavering dedication and professionalism in delivering superior claims handling services set them apart.  I wholeheartedly endorse Phoenix Liability Services for their exceptional service and highly recommend them for a reliable, personable and efficient claims handling experience.